Amazon does not offer personal customer services? 亞馬遜不提供個人客戶服務？

Recently one incident has made us think hard about this: it is impossible to find contact information on its website for personal customer services. We have had issues about a mistake Amazon made about returns. It should be said that Amazon issues refunds really fast. But we have been now charged again after they issued the refund and we returned the orders.

Recently, we have returned two orders of masks and we got the receipts for the returns from the shipping company – UPS. And Amazon retained the evidence from UPS that shows the delivery date in our account. In a sense, Amazon acknowledges that UPS has delivered the returns.

Regardless, Amazon sent a notice about 14 days after we requested to return the orders to inform us that it had not received the returns. We tried to contact Amazon and could not find any phone numbers we can use to contact their customer services.. This makes us wonder if Amazon has any customer services in the first place.

Now about one month later, we received a second notice saying that they charged to our credit card again because they said they did not receive the returns. But the notice like the first one did not leave any contact information.

Be alerted to this type of services. Amazon is a market. It does provide some convenience for buyers and sellers. But it seems that it does not provide any personal customer services. It is a do-it-yourself online shopping mall. It does not even give you any email address that you can use to report the mistake they make. Now they force us to pay for items we have already returned.

Do you have such experience? Tell us and we will post it here.

When an online business portal like Amazon grows too big, it can bring to customers a lot of issues. Fixed higher prices, manipulated business practice, no customer services, and as a side effect, destroying of small business. Buyers need to be careful and should not exclusively order products from Amazon which can destroy many small businesses and you will raise a tiger that can come back to hurt you. In the end, customers will need to deal with a monopoly. With a company seizing the overwhelming majority of business, the market crashes and customers suffer.

Be alerted. Maybe it is time for the government to break up Amazon?

最近發生了一起事件，使我們對此進行了認真思考：無法在其網站上找到個人客戶服務的聯繫信息。我們遇到了亞馬遜在退貨方面犯的錯誤的問題。應該說，亞馬遜確實非常迅速地退款。但是，當他們發出退款並退回訂單後，我們現在又要向其收費。

最近，我們退回了兩個口罩訂單，並且從貨運公司UPS獲得了退貨收據。亞馬遜保留了UPS提供的證據，該證據顯示了我們帳戶中的交貨日期。從某種意義上說，亞馬遜承認UPS已經交付了退貨。

無論如何，亞馬遜在我們要求退回訂單約14天后發出通知，通知我們它尚未收到退貨。我們試圖與Amazon聯繫，但找不到可用於聯繫其客戶服務的任何電話號碼。.這使我們想知道Amazon是否首先有任何客戶服務。

現在大約一個月後，我們收到了第二條通知，說他們再次從我們的信用卡中扣款，因為他們說他們沒有收到退貨。但是像第一個這樣的通知並沒有留下任何联系信息。

收到有關此類服務的警報。亞馬遜是一個市場。它確實為買賣雙方提供了一些便利。但似乎它不提供任何個人客戶服務。這是一個自己動手的在線購物商城。它甚至沒有給您提供任何可用來報告他們所犯錯誤的電子郵件地址。現在，他們強迫我們為已經退貨的物品付款。

你有這樣的經驗嗎？告訴我們，我們將在這裡發布。

當像Amazon這樣的在線業務門戶網站變得太大時，它會給客戶帶來很多問題。固定較高的價格，操縱業務慣例，不提供客戶服務，並且副作用是破壞了小型企業。買家需要謹慎，不要僅僅從亞馬遜訂購會破壞許多小企業的產品，並且您會舉起一隻老虎，這種老虎可能會再次傷害您。最終，客戶將需要處理壟斷。隨著一家公司搶占了絕大多數業務，市場崩潰了，客戶也蒙受了損失。

被提醒。也許現在是政府解散亞馬遜的時候了嗎？